Customer Management Practice

Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. We have a passion for all things customer management, with a focus on Customer Contact and Design & Innovation.

The mission of the Customer Management Practice is to provide spaces to share ideas and support innovation within the customer management sector. Our community of practitioners and solution providers comes together during live events, exchanges, and on our Digital platform, to network and create lasting business connections. We are proud to support and guide the evolution of the customer contact and design & innovation markets.

What We Do

  • In person & virtual conferences for learning, networking and benchmarking
  • In person & virtual exchanges for more personalized 1:1 business connections
  • Daily articles and podcasts with the most up-to-date sector info
  • Special Reports, Market Studies and How-To Guides to keep your finger on the pulse
  • Vendor Profiles & Product Reviews to feature the latest technologies and solutions
  • Advisory services for building go-to-market strategies and business roadmaps
  • Signature research studies, benchmarking data, and practitioner case examples to advance thought leadership, inform business cases, and answer executives’ most pressing questions
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